Philosophy and Commitment

As experts in intelligent bag-making solutions, KORO consistently upholds a 'customer-first' service philosophy. We not only meet your needs with high-quality products but are also dedicated to infusing 'KORO Quality' into every service touchpoint, safeguarding your production operations.

Get in touch
24-Hour Rapid Response
We will contact the customer within 24 hours of the submission of an after-sales request to provide a solution.
Genuine Parts Supply
All spare parts are genuine OEM products, kept in stock and available for shipment within 24 hours for urgent orders.
Service Overview

KORO's highly trained service team will provide you with free remote equipment diagnostics or quickly dispatch experienced engineers to provide on-site support.

24/7 Service, 360 Days a Year
Contact the supervisor capable of rapidly conveying knowledge.
Through remote diagnostics or follow-up by technicians
Problem Analysis of the Solution
Systematic Training Solutions

Whether involving basic equipment operation and parameter adjustment, or complex maintenance inspections and electromechanical servicing, our training programs are designed to meet all the technical requirements of your production line. To ensure you can fully leverage your KORO equipment, we offer modular training programs tailored to various roles.

  • Higher Equipment Utilization
  • Lower Equipment Failure Rate
  • Shorter Changeover and Switching Times
  • Superior Finished Product Quality
Frequently Asked Questions
What is the warranty period for KORO machines?
KORO offers a one-year warranty on the entire machine from the date of delivery. We provide lifetime technical support and genuine spare parts supply. Our after-sales team responds within 24 hours to any service requests.
How do I request technical support or service?
You can contact us via service hotline (+86 577 58105055), service email ([email protected]), WhatsApp, or through the online form on our Support page. We will respond within 24 hours and provide remote diagnostics or dispatch on-site engineers within 48 hours if needed.
How quickly can I get spare parts?
We stock commonly used wear parts in our warehouse. For emergency orders, we can ship within 24 hours. All parts are genuine KORO original components, fully compatible with your machine.
Do you provide remote troubleshooting?
Yes. Our engineers can guide you through diagnostics and adjustments via video call, voice call, or screen sharing. This helps resolve most issues quickly without the need for on-site visits, saving downtime and travel costs.
What if the problem can't be solved remotely?
If remote diagnostics cannot resolve the issue, we will dispatch an experienced service engineer to your site within 48 hours to handle complex repairs, commissioning, or training. Travel and accommodation expenses are borne by the customer.
Do you provide operator training?
Yes. We offer systematic training modules for operators, commissioning engineers, and maintenance personnel. Training can be delivered online (video tutorials) or on-site at your factory to ensure your team can operate and maintain the equipment with confidence.
Start Your Intelligent Bag Making Journey
Tell us your requirements, and KORO will recommend the most suitable fully automatic paper bag machine solution for you.
onlineCONTACT
Get Your Custom Quote
Get a tailored solution for your paper bagproduction needs - reply within 24 hours.
Make KORO Brand World-Renowned
Contact Details

Add: Pingyang, Wenzhou City, Zhejiang Province, China. P.C: 325400

WhatsApp/Wechat: 86-18358782897 / 86-13732015553

Tel: 0577-58105055

E-mail: [email protected] / [email protected]

Products
Fully Automatic Paper Bag Machine Semi-automatic Paper Bag Machine Paper Handle Paper Bag Making Machine Luxury Paper Bag Making Machine
Quick Links
Products About Us Applications Services News Exhibition Contact Us

© WENZHOUJUKAI MACHINERY CO., LTD. All Rights Reserved.